We exist to serve our customers.

This simple purpose brings all our people together, and drives everything we do across our business. No decision is ever made, big or small, without considering how it affects our customers.

And we have a clear ambition: to be the number one bank for customer service, trust and advocacy in each of our chosen markets.

We’ve made our business smaller, simpler, safer and smarter, focussing on our key regions of the UK and Ireland. We’ve invested in products which lead the market, provide long term value, and are backed by efficient, expert support. We’re easier to do business with, and are pioneering ways to make our services accessible to more customers.


Making a difference

Together, we’re determined to make a difference. For our customers, for the communities we serve, and for each other.

Our customers know us as the brands they interact with every day, but the same spirit of determination underpins them all. We believe that our determination will allow us to reach our ambition, and change banking for the better.

We’ve made tremendous progress, but there’s still lots to do. That’s why we’re always looking for people with talent and commitment to join us. Our people give us quality and strength, and that’s reflected in the support and development we give to them.


Our values

Our four core values guide the way we work. They describe who we are when we’re at our best, and how we can make a difference every day.

  • Serving customers: We earn their trust by focusing on their needs and delivering excellent service.
  • Working together: We care for each other and work best as one team, bringing the best of ourselves to work and supporting one another to realise our potential.
  • Doing the right thing: We take risk seriously and manage it prudently. We prize fairness and diversity and exercise judgement with thought and integrity.
  • Thinking long term: We know we succeed when our customers and communities succeed. We do business in an open, direct and sustainable way.
Our values and determination guide the way we work

Featured programme

Inside RBS
Why RBS?

Our programmes offer more than the chance to learn.

Explore here

Advancing women

RBS is a great place for women to work.

Discover why

Community involvement

Our community service goes deeper than the products we provide.

Read on

Internal support networks

We’re committed to creating an inclusive workplace.

See how

Graduate committees

Your chance to network, influence, and drive change.

Find out how

Contact book

Meet our recruitment team, and get support.

Get in touch